Deutsche Rentenversicherung Bund – information and advice office
Context As the largest German pension insurance company, DRV supports employees from the beginning of their working lives until retirement. The architects HPP Hentrich- Petschnigg & Partner were assigned with the renovation of a multi-storey office building. A signage system was developed for the information and advice office on the 1st floor to guide the customers from the waiting area to the consultation area.
Planning concept Around 500 customers are handled each day at the Berlin site. In order to improve guidance of the flows of visitors the 59 consultation areas were divided into two zones and renumbered. Guidance is located systematically on pillars, which structure the open-plan office spatially and visually as well as providing the necessary longer-distance effect.
Design concept The zoning of the areas is coded using different colours. These facilitate orientation and are already in use in the calling system of the waiting area. The colour differ- entiation is continued in the signage and continues through until confirmation of arrival. Here large, three- dimensional characters on the glass dividing walls of the consultation areas serve as destination identification.
Atmospheric level The sober field of »pensions« was contrasted with a motivating design: bright, radiant colours, a friendly, relaxed font for infrastructure details, multi-generation images and quotes in the form of speech bubbles contribute to the vibrant atmosphere.
Client HPP International Planungsgesellschaft mbH
Planning period 2012–2014
Scope of realisation Overviews, signposts, destination confirmation signs, pictogram system
Scope of services Conception, design, project management (schedule and cost planning), design planning, production support
Project participants Nathanaël Gourdin, Katy Müller, Friederike Kühne, Daniel Perraudin, Katharina Seitz, Felix Wissing